Privacy Policy
Last Updated: February 21, 2025
At Refine Technology Inc. (“Refine,” “we,” “us,” or “our”), we are committed to protecting your personal information and your right to privacy. We want you to be fully informed about the information we collect, how it is used, shared, and protected, and the choices you have with it. This Privacy Policy (“Policy”) explains the privacy and data practices at Refine.
This Policy applies to all information collected through our website located at joinrefine.io (the “Website”) and/or any related services, sales, marketing, or events (collectively, the “Services”).
If there are any terms in this Policy that you do not agree with, you should immediately discontinue use of our Services. If you have any questions or concerns about our disclosed practices with regards to your personal information, please contact us at team@joinrefine.io.
Table of Contents
When We Collect Personal Information
Types of Personal Information We Collect
How We Use Collected Personal Information
How We May Disclose Personal Information
Your Rights and How to Exercise Them
Online Tracking Technologies and How to Opt Out
U.S. State-Specific Notice
UK & EEA Specific Notice
Security & Retention
Children’s Privacy
Links on Our Services
Changes to This Policy
Contact Us
1. When We Collect Personal Information
We collect personal information when:
You sign up for our Services.
You visit or interact with our Services, including by uploading any company-specific information (e.g., product catalogs).
You inquire about our Services, engage with our support team, or otherwise communicate with us.
You view or interact with our emails or other communications.
2. Types of Personal Information We Collect
Information You Provide Directly to Us
Account Registration: When you register for an account, including if we offer you the ability to sign in with third-party account credentials (e.g., Google).
Inquiries & Support: Information from your interactions with our support team or inquiries into our Services, which may include your name, work or personal email, phone number, company name, position title, website, social media links, and time zone.
Payment Information: Our Website may offer you the ability to purchase our Services, requiring you to provide credit card or billing information.
Uploaded Data: Any company data (e.g., product catalogs) you upload to our Services, which may be used for analytics or training purposes.
Information We Automatically Collect During Your Visit to Our Website
Services Form Entry Content: We do not intentionally collect personal information from users who simply view our Website or Services, but certain personal information may be provided or collected automatically through our systems.
Website Metadata & Analytics: This can include IP address, device information, date/time of visits, new or returning visits, products viewed, page response times, URL clickstreams, length of time on pages, and actions taken on those pages.
Cookies & Similar Technologies: We use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically, to personalize your experience, and to measure the performance of our advertising and marketing efforts.
Information from Third Parties
Social Media Platforms: When you interact with our accounts on LinkedIn or other third-party services, we may collect certain information that you or the platform makes available to us (e.g., referral traffic to our Website).
Data Enrichment: We may also engage third parties to provide additional information about business professionals interested in our Services, who engage with our Website, or who interact with us on social media.
Our Website and Services are designed for business professionals. We do not intentionally collect any personal information from minors under the age of 16. If you believe we have obtained personal information associated with children, please contact us at team@joinrefine.io and we will delete it.
3. How We Use Collected Personal Information
We use the personal information that you provide and that we collect for the following purposes:
To Provide Our Services: Including ingesting and analyzing product catalogs, synchronizing catalog data with various e-commerce or marketing channels, and managing other functionalities relevant to how Refine operates.
Customer Support: Responding to your issue reports, questions, or feedback.
Product Enhancement: Improving or troubleshooting any issues with our Services.
Communications: Sending you email or SMS updates about new features, products, and services.
Compliance: Complying with our agreements or policies.
Business and Legal Purposes: Detecting and preventing fraud, collecting amounts owed to us, and maintaining business records.
With Your Consent: As otherwise disclosed to you at the time of collection or with your consent.
4. How We May Disclose Personal Information
We may disclose your information with your consent. We may also share your information with our corporate affiliates, as well as vendors or service providers who:
Process payments and enable subscription Services.
Help us communicate with you.
Manage and optimize our Website and Services.
Measure Website analytics, usage of our applications, or synchronize content with certain third-party websites or services.
Additionally, we may disclose your personal information in order to:
Protect the legal rights of our company, employees, agents, and affiliates.
Protect the safety and security of our customers or Website visitors.
Detect and protect against fraud.
Comply with law or legal process.
As part of a business transition or potential sale.
We may also share your personal information with prospective purchasers exclusively to evaluate the proposed transaction, and ultimately with another company that buys the assets or stock of Refine. That company may use and disclose personal information for purposes similar to those described in this Policy.
In addition, we may disclose de-identified, aggregate, or anonymous information about our Website visitors for any purpose.
5. Your Rights and How to Exercise Them
You have certain rights regarding your personal information, including the right to:
Access the personal information we maintain about you.
Delete the personal information we maintain about you, unless it is necessary for compliance with our legal or regulatory obligations.
Correct inaccurate personal information we maintain about you.
Opt Out of certain uses of your personal information, including:
Email Marketing: You may unsubscribe from our marketing emails by following the instructions provided in the email.
You can exercise these choices by contacting Refine at team@joinrefine.io.
6. Online Tracking Technologies and How to Opt Out
Like many companies, we use cookies, pixels, web beacons, and other tracking technologies to collect information about your browsing activities, interactions with websites and apps, and possibly to serve tailored ads. You can opt out of this collection in several ways:
Blocking Cookies in Your Browser: Most browsers allow you to remove or reject cookies, including cookies used for interest-based advertising.
Advertising Industry Opt-Out Tools: You can also limit the use of your information for interest-based advertising by visiting http://optout.aboutads.info.
Vendor-Specific Opt-Outs: For example, Google Ads and Analytics offers an opt-out feature (see Google’s Privacy Policy).
Note that these opt-out mechanisms are specific to the device or browser on which they are used, so you will need to opt out on every device and browser.
7. U.S. State-Specific Notice
Refine discloses the categories and types of personal information collected and disclosed in the sections above. Refine does not ‘sell’ or ‘share’ personal information as defined by any U.S. state privacy law.
8. UK & EEA Specific Notice
The European Union and the United Kingdom (“UK”) have enacted comprehensive privacy laws, including the General Data Protection Regulation (collectively, the “GDPR”), which afford residents of the UK and European Economic Area (“EEA”) certain privacy protections and rights.
Legal Basis
We process personal data under the following legal bases:
Placement of cookies on our Website: Consent
Improving our Website and Services: Legitimate Interest
Product, Marketing, or Service-Related Communications: Legitimate Interest
Billing and Services Delivery: Necessary pursuant to Contract
Controller/Processor Designation
Under the GDPR, we are a “Controller” for the collection and use of all information collected through this Website, except for any Training Data. For use of our customers’ personal data, including Training Data (e.g., product catalogs), we act as a “Processor.” A list of our subprocessors is available to our enterprise customers upon request.
Cross-Border Data Transfers
We may transfer and store the data we collect about you in countries other than the one in which the data was originally collected, including the United States or other destinations outside the EEA and the UK. Those countries may not have the same data protection laws as the country in which you initially provided the data. When we transfer your data to other countries, we will protect it as described in this Privacy Policy and comply with applicable legal requirements providing adequate safeguards for cross-border transfers of personal data.
If you are located in the EEA, we will transfer your personal data to our processors in the United States through execution of the Standard Contractual Clauses adopted by the European Commission.
Additional Rights for UK or EEA Residents
If you have interacted with Refine and are located in the UK or EEA, please contact us at team@joinrefine.io to exercise your rights to access, modify, delete, or object to our use of your personal data.
If you believe one of our clients has uploaded your personal data as part of our Services, please contact that company directly. Refine does not have the capability to rectify data subject rights related to Client Data on behalf of third parties.
In addition to the rights granted above, the GDPR grants UK or EEA residents the right to lodge a complaint with their local data protection authority. You can find your data protection authority at https://edpb.europa.eu/about-edpb/about-edpb/members_en.
9. Security & Retention
We have implemented reasonable security measures designed to protect your personal information from unauthorized access and disclosure. However, no website, Internet-connected device, or online platform is completely secure. We cannot anticipate all potential misuse of your information and therefore cannot guarantee the security of any information you transmit to us.
We generally retain personal information for as long as necessary to provide our Services. We may also retain personal information if required by law or for our legitimate interests, such as abuse detection and prevention and defending ourselves from legal claims. Residual copies of personal data may be stored in backup systems for a limited period as a security measure to protect against data loss.
For more information, please email us at team@joinrefine.io.
10. Children’s Privacy
We do not intentionally collect any personal information from children under the age of 16. If you believe we have obtained personal information associated with a child under the age of 16, please contact us at team@joinrefine.io.
11. Links on Our Services
Our Services may contain links to other websites or services. We do not control what information you provide or what is collected by these third-party websites. We encourage you to read the privacy policies or statements of those websites you visit.
12. Changes to This Policy
We may revise this Policy from time to time. Please review it periodically so that you stay informed of our current practices. We will include the effective date of the latest version at the top of the Policy.
13. Contact Us
If you have any questions about our privacy or security practices, or if you would like to request access to or correction of your personal information, you can contact Refine by mail or email:
Refine Technology Inc.
247 Centre St 6th Floor (Refine)
New York, NY 10013
team@joinrefine.io