Terms of Service

Last Updated: May 2025

These Terms of Service ("Agreement") govern the use of the Refine Technology Inc. services ("Services"), provided by Refine Technology Inc., a Delaware corporation ("Refine," "we," "our," or "us"). By accessing or using the Services, you ("Customer," "you," or "your") agree to comply with and be bound by this Agreement.

1. Acceptance of Terms

By accessing and using the Services, you agree to be bound by these Terms of Service and any future modifications. If you do not agree to these terms, you must not use the Services.

2. Services Provided

Refine provides artificial intelligence-powered search and recommendation systems optimized for e-commerce platforms ("Services"). Our Services include but are not limited to search functionality, recommendation engine, and related tools ("Services").

3. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use the Services. By using the Services, you represent and warrant that you are at least 18 years old or the legal age of majority in your jurisdiction.

4. SOC 2 Compliance

Refine is committed to safeguarding the security, availability, confidentiality, and privacy of your data in accordance with SOC 2 standards. We maintain comprehensive controls over our Services to ensure that they meet the relevant trust principles of security, availability, processing integrity, confidentiality, and privacy.

By using the Services, you acknowledge and agree that we will adhere to our SOC 2-compliant controls, which include but are not limited to the following:

  • Security: We implement measures to ensure that your data is protected against unauthorized access, alteration, and destruction.

  • Availability: We ensure that the Services are available as described in our Service Level Agreement (SLA) and will make reasonable efforts to maintain uptime.

  • Confidentiality: We ensure that any sensitive data shared by you is handled in accordance with privacy laws and SOC 2 confidentiality requirements.

  • Privacy: We ensure the protection of your personally identifiable information (PII) as per the applicable laws and regulations.

5. Customer Data

You retain all rights to your data provided to Refine through the use of the Services. Refine will not access, use, or share your data except as necessary to provide the Services and as specified in our Privacy Policy.

6. Account Security and Privacy

You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. Refine takes reasonable steps to protect the security of your information, including through encryption, authentication mechanisms, and secure data storage practices.

7. Acceptable Use Policy

You agree not to:

  • Use the Services for any unlawful purpose.

  • Violate any applicable laws, regulations, or industry standards in connection with your use of the Services.

  • Interfere with or disrupt the integrity or performance of the Services.

  • Attempt to gain unauthorized access to any part of the Services, user accounts, or systems.

8. Fees and Payment

Access to certain features of the Services may require payment. The fees for the Services are outlined in the applicable pricing and subscription agreements. You agree to pay all fees and charges associated with your use of the Services.

9. Term and Termination

This Agreement will remain in effect until terminated by either party. You may terminate this Agreement by discontinuing your use of the Services. Refine may terminate or suspend your access to the Services at any time for any reason, including if you violate any terms of this Agreement.

10. Data Retention and Deletion

Refine will retain your data for as long as necessary to provide the Services or as required by applicable law. Upon termination or request, Refine will securely delete or anonymize your data according to our data retention policies.

11. Indemnity

You agree to indemnify, defend, and hold harmless Refine, its employees, officers, and directors from and against any claims, losses, damages, or expenses (including legal fees) arising out of your use of the Services, violation of these Terms, or any breach of your representations and warranties.

12. Limitation of Liability

Refine’s liability under this Agreement will be limited to the amount paid by you for the Services during the 12-month period preceding the event giving rise to the liability. In no event will Refine be liable for any indirect, incidental, special, or consequential damages.

13. Governing Law

This Agreement will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes will be resolved in the competent courts of Delaware.

14. Modifications

Refine reserves the right to modify or update these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website. Your continued use of the Services after the posting of updated Terms will constitute your acceptance of those changes.

15. Privacy Policy

For information about how we handle your personal data, please review our Privacy Policy, which is incorporated by reference into this Agreement.

16. Contact Information

For any questions about these Terms of Service, please contact us at:

Refine Technology Inc.
team@joinrefine.io
247 Centre St
New York, NY
10013